FAQ

We advise you to visit our Flagship Store in Eindhoven or any of our dealers for the most accurate measurement or your ring size. If you’re looking for your ring size online, you can use our size guide.

Our Payment Methods include iDeal, Paypal and creditcard (When you want to pay with creditcard, first choose the payment option for Paypal).

If you have placed an order, the Minitials team will work very hard to create the product with care and ship it to you as fast as possible. If we have any questions about your order, we will contact you through the data you have provided.

If there is a problem with your order, the Minitials team is available to help out as quickly as possible. You can contact us, make sure to keep your order number at hand. Telephone calls, WhatsApp messages, SMS messages and e-mails will be answered during our office hours from Monday to Friday 9am – 5pm. You can find our contact details here.

If you call us within an hour of placing the order, it may be possible to amend your order. Telephone calls, WhatsApp messages, SMS messages and e-mails will be answered during our office hours from Monday to Friday 9am – 5pm. You can find our contact details here.

Probably not. The sale of knockoffs and fraudulent goods has also shifted to the internet. Some sellers misspell Minitials in order to profit on common typos. Frequently, these sites, copy the look and feel of the official Minitials website, or create the impression that they are associated with Minitials. The reality is it often is not the authentic product.
Many of these sites actually copy photographs and/or text directly from our official site. In addition, they may offer a believable discount on the suggested retail price of an alleged Minitials product to make consumers believe they are receiving a good deal on a real product. Unfortunately, these deals are too good to be true and ultimately you may receive a low quality fake, or nothing at all.
Minitials does not have an online outlet website and rarely gives discount (i.e. the last time was for the birth of our Benjamin). We only sell products on www.minitials.com, in our Flagship Store in Eindhoven and at selected dealers.

Look no further, the Minitials team is here to help! Every bar engraving is unique, there are several options. You can choose a font from dafont.com or Google fonts, upload your own (or your kid’s) handwriting, or a fingerprint*.
* Additional costs for one fingerprint are €89,- and additional delivery time is 7 business days.

There are two options: Webshop (www.minitials.com) or the Flagship Store in Eindhoven.
– You can use the code when checking out in our webshop. Simply add the number in the box “coupon code” and the gift card value will be deducted from your total.
– You can bring the giftcard with you when you visit our Flagship Store in Eindhoven. Minitials is located at Victoriapark 8, 5611BM Eindhoven.
Unfortunately, it is not possible to redeem your giftcard with our selected dealers.

When you are curious what our products look like in real life, you are very welcome to visit us at our Flagship Store in Eindhoven (payed parking in front of the door). We also have several dealers throughout the Netherlands, Belgium, Germany and Austria. At our dealers we have most products, but not all. Check the dealerlist to see which dealer is most close to your destination.

When you choose the local pick up delivery option, you can pick up your order at our Flagship Store in Eindhoven (Victoriapark 8 in Eindhoven). Visit the contact page for opening hours. We will inform you when your order is ready for pickup.

Processing times depends on the product. You can find specific processing times for every product in the “shipping” box in the product description. We process all online orders from the day before (f.e. if you order The One Signature Necklace and we receive your order on Monday, we will process your order on Tuesday and send it to you that same day). Note: our processing and delivery times always are a guideline.
When you choose the fast delivery option, we will customize & ship your product the same day*
*Only for collections: Signature, Key to my heart, Oblique, Disc, Benji, Hoops & Chains of love.

We think service is very important, therefore we will always try to repair your product in our studio. We charge no reparation costs for your product. You can add the product reparation form to your shopping bag and proceed to checkout. When completing the order, we charge shipping costs (these are our costs when we will send the repaired product back to you). We advise to use registered shipment when you send your product back to us. Please send your necklace in the original Minitials box and use the inserts of the insert to make sure the necklace doesn’t get tangled up. Always put your reperation ordernumber or your name & telephone number inside the package.

For our Signature necklaces, we offer two different sizes with reduction rings. When you have the right size, the pendant hangs in the dimple in your neck. In this position, you have the smallest chance of your lock turning forward. You are always welcome in our Flagship store in Eindhoven or at one of our dealers where we can establish the right necklace length together.

We always strive to have the best after sales & service. We always keep an open mind and try to learn from our customer’s comments. If you have a complaint, you can contact us through the way you see fit. Telephone calls, WhatsApp messages, SMS messages and e-mails will be answered during our office hours from Monday to Friday 9am – 5pm. We will contact you within 5 workdays. You can find our contact details here.

Most Minitials Signature Symbols have an ash chamber. On appointment we perform ash settings as a service in our Flagship Store in Eindhoven (only for Minitials jewellery). Are you looking for more information or do you want to make an appointment? Please give us a call! Telephone calls will be answered during our office hours from Monday to Friday 9am – 5pm. You can find our contact details here.

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