Return Policy

Personalised jewellery

All Minitials jewellery is handcrafted especially for your order. The personalised products can therefore not be returned. This is explicitly stated for each product.

There are a few products that are personalised but can be returned within 14 days as a gesture:
Additions without engraving or memorials (except for the Laser Engraving, From Satin to Chain)
Signature necklaces without engraving or memorials
Oblique necklaces
Chain of love necklace
Charmed necklace
Mesh necklace
Poetry necklace
Earrings
Charms without engraving or memorials
Benji Collection

RETURNS

Minitials accepts returns within 14 days. Note: Returns are for your own account.

Return address:
Minitials B.V.
Victoriapark 8
5611 BM Eindhoven
The Netherlands

Pay attention!
– The package must be provided with a completely filled in return form. Without a return form we cannot exchange or return your items.
– When exchanging or returning, we recommend that you keep the track & trace code until you have received an email from us that your return has arrived.
– The product must be unworn.
– The package must be returned in the original packaging plus contents.

After receipt and approval, Minitials will refund the paid amount within 5 working days. Questions about your return? Send an email to info@minitials.com. You can also visit our Minitials Flagship store in Eindhoven.

Download our return form here

 

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Minitials  Store Appointments

Update August 1, 2021: We want to give every customer personal attention and we like to take the time for this. That’s why we’ve decided to remain open by appointment to avoid long queues. If you still want to come to the store without an appointment, you are certainly welcome. If we have a place available, you will be helped with love and pleasure! If the agenda is full, we will kindly ask you to schedule an appointment via our online agenda.

Plan appointment