Return Policy

Personalised jewellery

All Minitials jewellery is handcrafted especially for your order. The personalised products can therefore not be returned. This is explicitly stated for each product.

There are a few products that are personalised but can be returned within 14 days as a gesture:
Additions without engraving or memorials (except for the Laser Engraving, From Satin to Chain)
Signature necklaces without engraving or memorials
Oblique necklaces
Chain of love necklace
Charmed necklace
Mesh necklace
Poetry necklace
Earrings
Charms without engraving or memorials
Benji Collection

RETURNS

Minitials accepts returns within 14 days. Note: Returns are for your own account.

Return address:
Minitials B.V.
Victoriapark 8
5611 BM Eindhoven
The Netherlands

Pay attention!
– The package must be provided with a completely filled in return form. Without a return form we cannot exchange or return your items.
– When exchanging or returning, we recommend that you keep the track & trace code until you have received an email from us that your return has arrived.
– The product must be unworn.
– The package must be returned in the original packaging plus contents.

After receipt and approval, Minitials will refund the paid amount within 5 working days. Questions about your return? Send an email to info@minitials.com. You can also visit our Minitials Flagship store in Eindhoven.

Download our return form here

 

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Minitials  Store Appointments

Due to the lockdown you can only visit our store when you have an appointment. If you visit our store without an appointment, we ask you to check the reservation system on the spot if we have an appointment available. It is possible that it’s not possible to help you because we have another appointment at that time, then you can schedule a new appointment. We will maintain this policy in the foreseeable future.

Plan appointment