All Minitials jewellery is handcrafted especially for your order. The personalised products can therefore not be returned. This is explicitly stated for each product.
There are a few products that are personalised but can be returned within 14 days as a gesture:
– Additions without engraving or memorials (except for the Laser Engraving, From Satin to Chain)
– Signature necklaces without engraving or memorials
– Oblique necklaces
– Chain of love necklace
– Charmed necklace
– Mesh necklace
– Poetry necklace
– Charms without engraving or memorials
– Benji Collection
Minitials accepts returns within 14 days. Note: Returns are for your own account.
5611 BM Eindhoven
– The package must be provided with a completely filled in return form. Without a return form we cannot exchange or return your items.
– When exchanging or returning, we recommend that you keep the track & trace code until you have received an email from us that your return has arrived.
– The product must be unworn.
– The package must be returned in the original packaging plus contents.
After receipt and approval, Minitials will refund the paid amount within 5 working days. Questions about your return? Send an email to firstname.lastname@example.org. You can also visit our Minitials Flagship store in Eindhoven.