Minitials Reparation


The Minitials Reparation is for those who want to send their piece of Minitials jewellery to us for repair. Scroll down for more information.

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When you have a Minitials product that is broken has expanded in length we will repair your product with love. You can always visit our Flagship Store in Eindhoven and when the Goldsmith is available, we can consult on your problem and try to fix the product immediately*.
*In the case that we can’t fix your product immediately, we will discuss other options or longer processing times for the repair.

Repairing your product under warranty is free and part or our service.

The steps for the Reparation Return Form are as follows:

(1) Add this reparation form to your shopping cart & fill out the additional comments box with a description of what we can repair for you. When we have repaired your product we will send it you your home address and by “buying” this reparation form you will pay these shipping costs in advance (Local shipping costs apply and we will calculate these automatically depending on your location).
Note: the reparation under warranty itself is free of costs.

(2) Print out the order confirmation, or put a note with your order number & data so we can match your order with your product. When you send Minitials products (especially necklaces) we advise you to use the original Minitials packaging, where you can put the product in the insert. This way, it won’t get tangled up!

(3) Send your product to (we advise registered shipping):

Victoriapark 8
5611 BM Eindhoven

(4) When we receive your product we will let you know. From this moment we will process the repair within 4 working days.

If you have any questions about repairing your product, please reach out to us through our contact page.

Processing time:
4 business days after receiving your necklace, bracelet, ring or earring

Delivery time per location:
NL = 1 – 2 business days
EU & UK = 2 – 5 business days
Other countries: Click here

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Minitials  Store Appointments

Due to the lockdown you can only visit our store when you have an appointment. If you visit our store without an appointment, we ask you to check the reservation system on the spot if we have an appoiment available. It is possible that it’s not possible to help you because we have another appointment at that time, you can schedule a new appointment. We will maintain this policy in the foreseeable future.

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